Privacy policy

Last updated: June 9, 2026

Data Controller

MinoLume (operating as minolume.com) is the data controller for personal information collected through minolume.com. Contact us at info@minolume.com or at our physical address: 6120 61st Ave SE, Lacey, WA 98513, United States.

Information We Collect

At MinoLume, we collect information to provide better services to our customers:
Automatically: browser type, IP address, time zone, cookies, pages viewed, search terms.
When you purchase: name, billing address, shipping address, payment information, email, phone number.
When you contact us: message content and any attachments (photos, etc.).

How MinoLume Uses Your Information

We use your information to:
Process and fulfill your lamp orders.
Communicate order status and respond to support inquiries.
Prevent fraud and secure transactions.
Analyze site performance to improve your shopping experience.

Data Retention Period

MinoLume retains your personal information only for as long as necessary to fulfill the purposes for which it was collected:
Processing and fulfilling your orders.
Providing customer support.
Complying with legal and tax obligations.

Specifically:
Order information (name, address, purchase history): Retained for 7 years to comply with US tax and accounting requirements.
Customer support records (emails, chat logs): Retained for 2 years from the date of last contact.
Analytics data (browsing behavior, cookies): Retained for 14 months (Google Analytics standard retention).
Payment information: Not stored on our servers. Payment details are processed and retained by our payment processors according to their own retention policies.

Your Data Deletion Rights

If you request deletion of your personal information, MinoLume will process your request within 30 days. Please note that we may retain certain information as required or permitted by law, for example:
To comply with tax and accounting obligations (which may require retaining order information for up to 7 years).
For fraud prevention purposes.
To resolve disputes or enforce our agreements.

If MinoLume is unable to fully delete your information due to legal retention requirements, we will inform you of the specific information that must be retained and the duration of such retention.

Who MinoLume Shares Your Information With

MinoLume shares personal information only with trusted service providers necessary to fulfill your orders and host our store:

Payment Processors: Secure, PCI-DSS compliant financial institutions and gateways, including Shopify Payments and Stripe, to safely process your transactions without storing your raw card data on our servers.

Shipping Carriers: USPS, UPS, and FedEx to print delivery labels and manage transit.

Analytics Providers: Google Analytics for site performance tracking.

MinoLume does NOT sell, rent, or trade your personal information to third parties.

Google Consent Mode v2

MinoLume has implemented Google Consent Mode v2 to manage consent for Google tags (e.g., Google Analytics, Google Ads). Google's tags are dynamically adjusted based on your consent preferences for "ad_storage" and "analytics_storage" cookies.

Your CCPA Rights (California Residents)

California residents have the right to know what personal information MinoLume has collected, request deletion of your information, and opt out of the "sale" of your information. MinoLume does not sell your information. To exercise your rights, email info@minolume.com with "California Privacy Request" in the subject line.

Cookies

Our site uses cookies to maintain shopping cart functionality, remember customer preferences, and analyze site traffic. You can disable or delete cookies through your browser settings. Note that some site features may not function properly.

Digital Accessibility

MinoLume is committed to digital accessibility. If you have difficulty using our website, please contact us at info@minolume.com.

Contact Information

Email: info@minolume.com
Phone: +1 (360) 521-7064
Address: 6120 61st Ave SE, Lacey, WA 98513, United States
Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (PT)